Discovery ADDM/CMDB Technical Specialist
The role is integral to sustain the Configuration support of the CMDB and perform the Application Modeling using Remedy ADDM (Remedy Atrium Discovery Application Modeling), ADDM maintenance and upgrades, and Remedy CMDB changes. The technical specialist will interface with application owners and technical specialist globally to define and update application models. The specialist will work closely with the tool and process managers.
Primary Responsibilities and Activities
? Good communication skills to work with IT personnel from all regions of the world to build Application and Business Service models in ADDM and the CMDB.
? Work with data center associates to guide them to get information they need to be successful.
? Perform discoveries and trouble shoot access issues to systems for discovery.
? Perform updates and upgrades to the ADDM systems.
? Knowledge of configuring ADDM system on a Linux environment
? Updating data in the CMDB and modifying the CMDB structure.
? Collaboration with ITSM tools service manager, process managers, and application owners.
? Coordinating discovery efforts across multiple regions.
? Configure and develop capabilities using AIE, Reconciliation, and Normalization.
? Contribute to process owner?s processes for improvement efforts to improve Baxter?s capabilities.
? Ensuring all organizational policies and procedures are followed throughout process and application improvement efforts
Primary Work Arrangements
? Works directly with ITSM tools service manager, but will collaborate across IT regions and domains to interact with a wide range of data center representatives.
? Work locally with ITSM program members and infrastructure teams in Northern Illinois.
Education and Training
? Bachelor's degree in computer science, management information systems (or related field), or equivalent experience
Application Testing(L3)-Should be able to differentiate the different testing phases like UnitIntegration, System, Acceptance, Regression testingand should be capable to perform these tests with the help of ready-test cases.Should understand Test Plans, Requirement TraceabilityMatrix, Orthogonal Array Tool.Should be able to do metrics analysis and reliabilityanalysis effectively with DFA tool.
-->Test Automation(L3)-Should be capable to understandthe underlying technology on the various automation tools.Should be capable to evaluate the best tool to the client.Should be capable to create the required automationframework to the client.
Oracle apps(L1)-Knowledge of Real Application Cluster, Load Balancing, Shared tech_stack,Platform migration, performance tuning
-->Basic Apps DBA(L3)-Ability to do Installation, Patching, cloning, System Administration, Backupand recovery, administration and monitoring without supervision
Worldsoft Finance(L3)-In addition to the Level 2, Able to conduct the Due Diligence of the existingsystem and interview the business users to understand the requirements. Capableof architecting the solutions and able to prepare the templates for thebusiness requirements. Conduct trainings to the Power Users. Troubleshoot theIntegrity reports and Periodic reports in the Finance application. Able toprovide details on the File structure and help the developer in customizing theapplication. Have mulitple lifecycle implementation experience.Experienced inWorldsoft / Enterprise One
-->JDEdwards Finance(L4)-In addition to Level 3,Expertise in the AAI setup's and also define new AAI inthe system. Provide consolidation solutions in the case of multiple systemsexisting across the organization. Also has experience in Upgrade, Migration andConsolidation experience. Should also have technical knowledge in look into thetechnical aspects of the Finance modules. Able to troubleshoot Complexapplications and do root cause analysis for the system errors. Able to createqualitative documentation capturing all the information. Experienced inWorldsoft / Enterprise One
knowledge in Web logic server. Advancedknowledge in various Clarify Thin client modules. Ability to create functionalspecifications by gathering requirements from the customer. Possesses in-depthknowledge of database fundamentals. Expert knowledge in